State Farm® Insurance Agent Jon Valentine

"Hello, I'm sorry to hear about your recent experience and understand how stressful home repairs and insurance claims can be—especially during a move. To clarify, our office did speak with you about your roof concerns and initiated the claim process at your request. During that call, we asked about when the hail damage occurred, and you mentioned it may have happened sometime in the past year. Unfortunately, based on local weather data and State Farm’s investigation, no hail events were recorded in your area near Casper Mountain during that timeframe. Additionally, because your State Farm policy only began in April 2024, any damage that occurred prior to that date would not be covered under your current policy—as with any insurer, coverage starts from the policy effective date. We understand this is disappointing news, but please know that our office followed all procedures and did our best to assist you throughout the process. If there’s anything further, we can do to help or clarify, we’d be more than happy to discuss it. Your experience matters to us, and we’re here to support you however we can. - Jon"

"Judy, I’m grateful for our customers who share feedback with us! We will always try to provide you with the best customer service experience possible! We appreciate your business! - Jon"

"Omar, I am saddened to see a new negative review from you after our last conversation. We take all customer concerns seriously, but we believe there are some key facts in your review that are not fully accurate. We regret that you felt undervalued, but we would like to clarify that our team always strives to maintain a professional and respectful approach in all interactions. At no point did we raise our voices or adopt a dismissive attitude. We believe there may have been a misunderstanding, and we are sorry if that led to any frustration. You also requested to be transferred to a different agent, and we accommodated that request in order to ensure you received the best possible service moving forward. We take pride in providing excellent service and addressing every customer's concern. Unfortunately, the facts in this review do not reflect our standard practices, and we feel that the situation has not been fully represented. If you would like to discuss this further, we welcome the opportunity to resolve any remaining issues. Please feel free to contact us directly at the office. - Jon"

"Hello, thank you for your kind words! We’re so glad you felt supported by our team. It’s our pleasure to help with your insurance needs, and we’re here whenever you need us! - Jon "

"Rob, we are always here to help! We take great pride in our dedicated team who goes above and beyond to ensure that every customer receives the highest level of service. - Jon"

"Kennedy, thank you for your amazing review! We're so glad to hear that our team made the process of obtaining renters and car insurance smooth and easy for you. Your 10/10 recommendation means a lot to us, and we truly appreciate your kind words. If you ever need anything in the future, don't hesitate to reach out! - Jon "

"Madison, the recommendation of our business brings my team and I endless joy. Thank you for sharing that the work we put into bringing top notch service has left a positive mark! - Jon "

"Vickie, I’m happy to hear we could provide you with a positive insurance experience. Thank you for trusting our agency to keep you covered! - Jon"

"Travis, we will always look forward to assisting you in your time of need. The importance of keeping our customers satisfied with their insurance needs will be a priority at our State Farm Agency for a lifetime. - Jon"